Return and Refund Policy

Effective Date: [Insert Date]

At SGW Foundation, we value the support and trust of our donors, supporters, and community members. This Return and Refund Policy outlines the circumstances under which refunds or returns may be granted.

1. Donations

All donations made to SGW Foundation are considered final and non-refundable, unless a donation was made in error.

Refunds for Donations

If you believe that a donation was made by mistake or was unauthorized, please contact us within 7 days of the transaction. We will review the request and process a refund if it meets the criteria.

To request a donation refund, please email:
📧 [Insert contact email, e.g., donations@sgwfoundation.org]

Include:

• Full name

• Date and amount of donation

• Transaction ID or receipt

• Reason for the refund request

Note: Refunds may take 5–10 business days to reflect, depending on your payment method.

2. Merchandise

We may occasionally offer products (e.g., t-shirts, handmade items, books) as part of fundraising efforts.

Returns and Exchanges

• Returns are accepted within 14 days of delivery for unused and undamaged items.

• Return shipping costs are the responsibility of the customer unless the product was defective or incorrect.

Refunds for Merchandise

Once we receive and inspect the returned item, we will notify you of the refund status. If approved, the refund will be processed to your original payment method.

3. Event Registrations

If you register for a paid event, workshop, or campaign:

Cancellation & Refunds

• Cancellations made at least 7 days before the event will be eligible for a full refund.

• Cancellations made within 7 days of the event are non-refundable, but may be transferable to another participant.

4. Contact Us

If you have any questions or concerns regarding this policy, please contact:

📧 [Insert appropriate email address]
📞 [Insert contact number, if applicable]
🌐 www.sgwfoundation.org